All Use Case

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    Hospital Used NLP Smart Service Robot, Greatly Improving Quality of Medical Service

    SYSTEX cooperated with a specific hospital to upgrade existing services with AI technology. SYSTEX helped adapt Natural Language Processing (NLP) to the official social network of this hospital. With the chatbot of 24-hour smart medical service which was designed with the features of “Patient-centric” and “Hospital-centric” by SYSTEX, patients could be led correctly into registration of outpatient clinic in the way of messages and communications. The AI Robot was able to understand homonyms and approximants from the context so as to realize the patient’s intentions. Even more, the Chatbot could “ask” patients more questions for clarification. With the assistance of Chatbot now, hospital personnel were able to spend the time saved offering better service quality.
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    Comprehensive Information Security Protection Network Was Introduced from Ground to Cloud. Client’s Reputation Improved

    The business of this specific client extended all over the world. It possessed excellent product R&D capacity, whose developed innovative products often earned extensive recognition by winning domestic and international awards. The client adapted cloud service two years ago to accelerate the process of product R&D. However, information security issues kept annoying this client, and even resulted in extreme loss of business reputation. After understanding its needs, SYSTEX assisted the client in integrating the data in cloud (server), transmission end (Internet) and ground end (terminal equipment) to a central control platform with the application of AI. It enabled the client to analyze the relationship between employee behavior and data flow. Besides, early warnings on high risk data behaviors were sent to reduce the breach risks of business secret. Eventually, the client successfully got rid of the dishonorable reputation through this AI information security solution and gained customer loyalty.
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    The First LINE Robot with Intellectual Finance Management in Taiwan. Create Brand New Experience of Social Networking Finance

    SYSTEX Group adopted the self-developed technology “Natural Language Processing” and “Machine Learning” to build an intellectual chatbot service on social networking media LINE. A specific client, one of the largest public broker-dealers in Taiwan, has always been the flagship among public broker-dealers in terms of its market share and profitability in such different businesses as brokers, investments and self-operation. In order to continue providing better value-added services, this client has actively used technology to create brand-new experience in finance services in recent years. After understanding its vision and several discussions, SYSTEX Group customized the first “AI on LINE Finance Management “ chatbot in Taiwan. Investors can not only place an order for stocks on LINE but also make good use of the finance planning services instructed by masters!
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    “Integration Service of Cross-Industrial Channels” to Create Multi-Wins Digital Marketing

    This client, an automobile dealer, attempted to get closer to car owners and to reach out potential customers with apps. However, the results fell short of their expectations. After deeply understanding the client’s needs, SYSTEX suggested combining “hks”, a mobile preferential app independently developed by SYSTEX tying with Location-Based Service (LBS), with the client’s apps, and further increased customized marketing campaigns according customers’ demand. Meanwhile, the Instant Positioning Service based on LBS of hks could promptly search for preferential information nearby, raising users’ desire to download the app. As for VIP car owners, the app could provide special offers, making VIP customers feel respected and honored. SYSTEX offered the channel integration of cross-industries, enabling car owners to experience the convenience of the app. In addition, the dealer gained satisfaction and loyalty from car owners whereas the retailer attracted more customers. The multi-wins ecosystem management became a successful example of SYSTEX’s digital marketing.
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    The Bank’s Marketing Gamification to Boost up Sales Performance of Mobile Payment

    This bank client upholds the underlying philosophy as “Customer Foremost, Service First”, keeping creating more values in customers’ wealth as well as their entrusting. What’s more, it always calls for high-standard planning for each promotional activity. Once in the circumstance of limited resources and time, SYSTEX assisted this client in adapting “Cloud Digital Marketing Platform”. After the transaction of mobile payment was completed, the game “Lucky Red Envelope Draw” was pulled in. It induced consumers to turn to mobile payment whereas corresponding to the upcoming Chinese New Year in the meantime. Moreover, this project could be constructed in a short time with convenient management. With minimal manpower and marketing costs, substantial transaction volume of mobile payment was able to be achieved. Not only did consumers experience the convenience of mobile payment, but the bank increased the recognition of its brand image.