Hospital Used NLP Smart Service Robot, Greatly Improving Quality of Medical Service
SYSTEX cooperated with a specific hospital to upgrade existing services with AI technology. SYSTEX helped adapt Natural Language Processing (NLP) to the official social network of this hospital. With the chatbot of 24-hour smart medical service which was designed with the features of “Patient-centric” and “Hospital-centric” by SYSTEX, patients could be led correctly into registration of outpatient clinic in the way of messages and communications. The AI Robot was able to understand homonyms and approximants from the context so as to realize the patient’s intentions. Even more, the Chatbot could “ask” patients more questions for clarification. With the assistance of Chatbot now, hospital personnel were able to spend the time saved offering better service quality.