All Use Case

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    AI Security Recued the Information Security Crisis of Aviation Industry, Anti-Virus and Anti-Hacking to Reinforce Its Threat Protection

    The client in aviation industry whose internal system was invaded by Ransomware was incapable of reading confidential data since it was encrypted. After understanding the circumstance, the information security experts from SYSTEX supported to control the affected area right away, then clear the polluted files and finally rebuild the system, making sure the information environment was operating normally. Meanwhile, we offered a solution of “Smart Information Security Acquisition System” – AI Security- to acquire all the internal and external data packets and to analyze hidden active behaviors. After the behavior pattern of each device was established, the data law was observed with “Machine Learning” technology and exceptional devices were spotted so as to curb initial threats. With AI Security, the client was able to greatly simplify the complicated process of survey and acquisition when encountering occasional information security incidents. “The prevention of information security crisis” was able to be achieved with minimal human resource.
     
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    Strive for FinTech with Four Steps! SYSTEX Assisted a Centurial Bank in Digital Transformation

    The wave of finance technology was coming so powerfully that the only centurial private bank in Taiwan had to endeavor for digital transformation. However due to its limited human resources in finance and IT, the promotion of digital transformation seemed to be beset with numerous difficulties. SYSTEX was an important IT partner of this bank, and once assisted it in establishing core basic engineering for its clearing center. During the course of digital transformation, SYSTEX spared no efforts to help this bank upgrade step by step, such as the construction of digital saving accounts, online transfer, mobile payment and tax payment, online loans and financing services and so on. As a result, this bank was awarded “the Best FinTech Service Bank” by Global Views Monthly in 2019, the best journal brand devoting itself to reporting on knowledge and management in Taiwan.
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    Introducing AI Face Recognition, International Top-tier Manufacturing Company Enhances Factory Security and Optimizes Internal Management

    There were thousands of people in and out the client’s plant every day, employees, subcontractors, suppliers and outside visitors included. Even though the company assigned designated personnel to exclusively take care of visitor registration and identity check, it still couldn’t avoid the risk of access permits outflow. People with bad intentions might sneak in when the staff in charge wasn’t paying attention, which greatly troubled the top management of this factory. SYSTEX, after understanding the client’s needs, suggested adapting the application of AI face identification. Through the precise AI identification of facial features, anyone accessing could be identified immediately. What’s more, with two-factor authentication, accesses to highly confidential areas could be strictly controlled. AI face identification, at the same time, could also precisely manage employee attendance records and the checkout procedure at employee’s cafeteria. Safety level of the client’s workplace was enhanced overall while internal management process became more favorable and convenient.
     
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    Global Dealers Management Solutions for Price Inquiry and Negotiation Done in 10 Seconds

    This client is a public listed company in Taiwan mainly manufacturing industrial PCs and automatic identification scanners, most of whose products were exported to Europe and Americas. As a result, it had a lot of overseas dealers. After the visit and interviews, SYSTEX observed that the client faced the problem of inefficient daily performance, such as bad communications between employees, information deviation within respective departments, prolix operation process, all of which resulted in insufficient performance and even work delay. In turn, it impacted on price inquiries and quotations responded to dealers. With tailored planning, SYSTEX introduced a global dealer management solution for the client, inclusive of the administrative rules for products, sales, and orders. In the meantime, we assisted in integrating ERP purchase order as well as managing the delivery and cost platform of the factory. We helped to solve the inefficient issues about inquiries, quotations, order placements, manufacture, and cost management.
     
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    A Large Department Store in Taiwan Created New Experience of Store Marketing with hks+iBeacon

    A specific large department store in Taiwan inputted a big amount of budget in off-line marketing campaigns at the store every year, in the hope of increasing the length of consumers’ stay and boost up purchase intentions. And yet, the derivative giveaways couldn’t be controlled effectively and poor exchanging problems emerged. SYSTEX introduced the marketing module combining mobile preferential app “hks”, featuring SYSTEX’s self-developed Location-Based Service (LBS), with iBeacon into the store for location marketing. Precise advertisement releases appealed consumers to enjoy better shopping experience so as to extend their staying time and push up the shopping intentions and gift exchanging efficiency. The promotional pattern of store in department store successfully led the trend, turning into the best example of integrating the real and virtual retail channels.
     
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    Hospital Used NLP Smart Service Robot, Greatly Improving Quality of Medical Service

    SYSTEX cooperated with a specific hospital to upgrade existing services with AI technology. SYSTEX helped adapt Natural Language Processing (NLP) to the official social network of this hospital. With the chatbot of 24-hour smart medical service which was designed with the features of “Patient-centric” and “Hospital-centric” by SYSTEX, patients could be led correctly into registration of outpatient clinic in the way of messages and communications. The AI Robot was able to understand homonyms and approximants from the context so as to realize the patient’s intentions. Even more, the Chatbot could “ask” patients more questions for clarification. With the assistance of Chatbot now, hospital personnel were able to spend the time saved offering better service quality.
     
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    Comprehensive Information Security Protection Network Was Introduced from Ground to Cloud. Client’s Reputation Improved

    The business of this specific client extended all over the world. It possessed excellent product R&D capacity, whose developed innovative products often earned extensive recognition by winning domestic and international awards. The client adapted cloud service two years ago to accelerate the process of product R&D. However, information security issues kept annoying this client, and even resulted in extreme loss of business reputation. After understanding its needs, SYSTEX assisted the client in integrating the data in cloud (server), transmission end (Internet) and ground end (terminal equipment) to a central control platform with the application of AI. It enabled the client to analyze the relationship between employee behavior and data flow. Besides, early warnings on high risk data behaviors were sent to reduce the breach risks of business secret. Eventually, the client successfully got rid of the dishonorable reputation through this AI information security solution and gained customer loyalty.
     
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    The First LINE Robot with Intellectual Finance Management in Taiwan. Create Brand New Experience of Social Networking Finance

    SYSTEX Group adopted the self-developed technology “Natural Language Processing” and “Machine Learning” to build an intellectual chatbot service on social networking media LINE. A specific client, one of the largest public broker-dealers in Taiwan, has always been the flagship among public broker-dealers in terms of its market share and profitability in such different businesses as brokers, investments and self-operation. In order to continue providing better value-added services, this client has actively used technology to create brand-new experience in finance services in recent years. After understanding its vision and several discussions, SYSTEX Group customized the first “AI on LINE Finance Management “ chatbot in Taiwan. Investors can not only place an order for stocks on LINE but also make good use of the finance planning services instructed by masters!
     
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    “Integration Service of Cross-Industrial Channels” to Create Multi-Wins Digital Marketing

    This client, an automobile dealer, attempted to get closer to car owners and to reach out potential customers with apps. However, the results fell short of their expectations. After deeply understanding the client’s needs, SYSTEX suggested combining “hks”, a mobile preferential app independently developed by SYSTEX tying with Location-Based Service (LBS), with the client’s apps, and further increased customized marketing campaigns according customers’ demand. Meanwhile, the Instant Positioning Service based on LBS of hks could promptly search for preferential information nearby, raising users’ desire to download the app. As for VIP car owners, the app could provide special offers, making VIP customers feel respected and honored. SYSTEX offered the channel integration of cross-industries, enabling car owners to experience the convenience of the app. In addition, the dealer gained satisfaction and loyalty from car owners whereas the retailer attracted more customers. The multi-wins ecosystem management became a successful example of SYSTEX’s digital marketing.
     
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    The Bank’s Marketing Gamification to Boost up Sales Performance of Mobile Payment

    This bank client upholds the underlying philosophy as “Customer Foremost, Service First”, keeping creating more values in customers’ wealth as well as their entrusting. What’s more, it always calls for high-standard planning for each promotional activity. Once in the circumstance of limited resources and time, SYSTEX assisted this client in adapting “Cloud Digital Marketing Platform”. After the transaction of mobile payment was completed, the game “Lucky Red Envelope Draw” was pulled in. It induced consumers to turn to mobile payment whereas corresponding to the upcoming Chinese New Year in the meantime. Moreover, this project could be constructed in a short time with convenient management. With minimal manpower and marketing costs, substantial transaction volume of mobile payment was able to be achieved. Not only did consumers experience the convenience of mobile payment, but the bank increased the recognition of its brand image.
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